It's almost due and after several calls, the CSR who is very difficult to understand as an ESL, explained it's because they have no banking information. Called and emailed copy of voided check provided by my CU and they can't use the information. Made another payment successfully linking my credit union. I called to make the payment and they refused to accept because the card wasn't activated. They immediately reported $75 balance to credit bureau. Really!?! I will never open another account with them again and will highly encourage anyone to think twice before opening an account with this SHADY company! If I could rate them zero stars, I would have! Stay FAR away! What?!? I never knew anything was returned! They just closed my card without speaking with me! They were very sorry, but there was nothing they could do. I call customer service and am told that my account was closed! They said that two of my payments were declined and returned, so their policy is to close the account. So, I go to use my card and it gets declined. After trying several more times, I was finally able to log in after changing my password over 10 times! I scheduled the 3rd payment. Tried again, received the same error message as above. Went back a few days later and checked again to make sure it was scheduled. Signed on later, and it appeared as if it took my payment. Received the following message, "Unable to sign on portal to pay bill." Tried reaching customer service and couldn't. ![]() Stay far away from this credit card! I opened my account 2 months ago.
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